Keno Online Casino - Clear Terms, Fair Rules, No Hidden Conditions

We reserve the right to update these terms at any time. When changes are made, we will notify registered players by email. Continued use of the platform following any update constitutes acceptance of the revised terms. If you do not agree with any part of these conditions, you should close your account and stop using the platform.

All services are provided by Keno online casino, operating under a licence issued by the Malta Gaming Authority. Our online casino operates separately from our lottery draw, which runs through licensed venues in Ontario, British Columbia, Quebec, and Alberta.

Access to the platform is open to individuals who meet all of the following conditions:

• You are at least 19 years of age. Players in Alberta and Manitoba must be at least 18 years of age.
• You are a resident of Canada or a jurisdiction where online gambling is legally permitted.
• You are not listed on any self-exclusion register, including those maintained by provincial gambling authorities.
• You are not an employee, contractor, or immediate family member of Keno Casino or any of its affiliated software and service providers.

We reserve the right to request proof of eligibility at any time. Accounts found to be in violation of these conditions will be suspended immediately and any pending withdrawals held pending review.

Each player may hold one account only. Duplicate accounts are not permitted and will be closed without notice. Any winnings or bonuses associated with a duplicate account may be forfeited.

When registering, you are required to provide accurate and complete information, including your legal name, date of birth, email address, phone number, and residential address. You are responsible for keeping your login credentials secure. We are not liable for any losses resulting from unauthorised access to your account caused by your failure to maintain password security.

If you have a Keno promo code at the time of registration, enter it during sign-up to activate the associated offer. Codes cannot be applied to an account after registration is complete.

Canadian regulations require identity verification for all gambling accounts. Verification must be completed before any withdrawal can be processed and before the no deposit free spins are credited.

You will be required to submit:

• A valid government-issued photo ID - a driver's licence or passport
• Proof of current residential address dated within the last three months

We may request additional documentation at any time, including proof of payment method ownership or source of funds. This is a regulatory requirement, not a discretionary measure. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

All submitted documents are handled in accordance with our Privacy Policy and applicable Canadian data protection legislation.

5.1 Deposits

At Keno Casino Canada, the minimum deposit across all accepted payment methods is C$15. Available methods include Visa, Mastercard, Interac, Neosurf, bank transfer, and cryptocurrency.

Deposits made by card and Interac are processed instantly. Bank transfers take one to three business days to clear. We do not charge fees on deposits, though your payment provider may apply their own charges independently.

Funds deposited into your account are held in a separate account and are not used for operational purposes.

5.2 Withdrawals

The minimum withdrawal amount is C$20. All withdrawals are subject to a security check before processing begins. Verified accounts typically clear faster than unverified ones - another reason to complete KYC early.

Processing times by method:

• Interac: same day
• Visa / Mastercard: one to three business days
• Bank transfer: one to five business days
• Cryptocurrency: up to 24 hours

Keno online casino reserves the right to request additional verification before releasing any withdrawal, particularly for large amounts or accounts that have not previously completed a full KYC review. Withdrawal limits may vary based on your VIP tier.

All bonuses offered on our platform are subject to specific terms. The conditions below apply as a general framework. Individual promotion pages carry their own rules, which take precedence where they differ.

• No Deposit Free Spins: 20 free spins are credited automatically upon successful identity verification. No deposit or promo code is required. Winnings from these spins are subject to a x50 wagering requirement. Maximum cashout is C$200.
• Welcome Package: Spread across three deposits, the welcome package offers up to C$1,500 in bonus funds plus 100 free spins. Each of the three bonuses is capped at C$500. Bonus funds carry a x50 playthrough requirement before withdrawal is permitted. Free spins from the first deposit are released in daily batches over five consecutive days - players must log in each day to collect their allocation.
• Reload Offers: Available every Monday, Wednesday, and Saturday. Deposit amounts between C$15 and C$150 qualify. Free spins awarded scale with the deposit amount, between 25 and 150 spins. Maximum winnings from reload spins are capped at C$400.
• Friday Cashback: Calculated on net losses for the week and credited to your main balance every Friday. No wagering requirement applies. Minimum eligible amount for withdrawal is C$2.

Bonus funds are held in a separate balance and cannot be withdrawn directly. They must be converted to real funds through the applicable wagering requirement. We reserve the right to modify, suspend, or cancel any promotion at any time.

Keno Casino CA is committed to providing a safe and controlled gaming environment.

The following tools are available to every registered player directly from their account settings:

• Deposit limits: Set daily, weekly, or monthly caps on incoming funds
• Session time limits: Restrict how long you can remain in an active session
• Reality checks: Timed on-screen notifications showing session duration
• Self-exclusion: Opt out of the platform for a defined period or permanently

Increases to deposit limits are subject to a cooling-off period before taking effect. Decreases apply immediately.

If you are concerned about your gambling habits, contact the Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week. We take problem gambling seriously and will act on any credible concern raised about a player's account activity.

All games available on Keno Casino Canada use certified random number generators (RNG) audited by independent testing laboratories. Our Keno draws operate on the same verified random draw mechanics, with results generated independently of any player action or operator input.

Live dealer games are broadcast in real time from professional studios and are subject to the same regulatory oversight as our digital titles. Game outcomes cannot be manipulated by the platform or any third party.

Return to player (RTP) percentages are published on individual game information pages where required by our licensing conditions. Historical results do not influence future outcomes in any game on our platform.

Keno online casino provides the platform on an as-is basis. We make every effort to maintain continuous service, but we do not guarantee uninterrupted availability. Scheduled maintenance and unexpected technical issues may result in temporary downtime.

We are not liable for any losses arising from:

• Technical failures beyond our reasonable control
• Delays in payment processing caused by third-party providers
• Errors in game display caused by your device or connection
• Unauthorised access to your account where you have failed to secure your credentials

In all cases, our total liability to any individual player is limited to the amount of funds held in that player's account at the time of the relevant event.

We collect and process personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Data collected during registration and verification is used solely for account management, regulatory compliance, and fraud prevention purposes.

Keno Casino CA does not sell personal data to third parties. Payment data is never stored on our servers in readable form. All data is transmitted via secured channels protected by 128-bit SSL encryption.

Full details on how we collect, store, and use your information are set out in our Privacy Policy, available on the platform.

These Terms and Conditions are governed by the laws of Malta, under which our online casino licence is issued. Any disputes arising from your use of the platform that cannot be resolved through our internal complaints process may be referred to the Malta Gaming Authority for independent adjudication.

For lottery draw operations conducted through licensed venues in Ontario, British Columbia, Quebec, and Alberta, the relevant provincial regulations apply alongside these terms.

Our support team is available Monday to Sunday, 8am to 9pm ET.

• Phone: 1800 056 066
• Email: help@kenocasino.com

For formal complaints, contact us in writing by email. We aim to acknowledge all complaints within 24 hours and provide a resolution within five business days. If you remain unsatisfied following our response, you may escalate your complaint directly to the Malta Gaming Authority.